• Half A Day Duration
  • English
  • Free Cancellation 6 Days Before Use
  • Mobile Voucher Accepted
  • No Transfer
  • No Meals Included

Polynesian Spa Entry Ticket

From AU$22.08
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What to Expect
Travel reference:

Relax at the world-leading and award-winning Polynesian Spa, home of the famous Acidic and Alkaline springs. 

Situated on the shores of the beautiful Lake Rotorua, the soothing hot waters of the Polynesian Spa geothermal baths are well-known for their amazing qualities. The Polynesian Spa's mineral waters are sourced from two natural springs, the Priest Spring and the Rachel Spring. Priest Spring's waters are slightly acidic and known to relieve aches and pains, while Rachel Spring's alkaline waters nourish your skin. You won't find these springs anywhere else in the world! 


You'll feel the toxins on your skin disappear, the tensions in your muscles relax, your bones loosen and all uneasiness drift away. Take in the breathtaking views of Lake Rotorua and reward yourself at this must-visit New Zealand attraction. Choose from a variety of bathing experiences including the Deluxe Lake Spa, the Pavilion Pools, the Private Pools or the Family Pools. And if you're really wanting to be spoilt, upgrade with Breakfast or High Tea for the ultimate luxury.

Relax at the famous Polynesian Spa, book your spa experience with us today!

Deluxe Lake Spa (unlimited time):

  • Four shallow Rachel Spring alkaline mineral hot pools (36˚C- 42˚C).

  • One Priest Spring acidic mineral hot pool.

  • Premium changing facilities feature towels, secure lockers, beautiful soap, shampoo and hairdryers provided.

  • The maximum capacity for the Deluxe Lake Spa is 100 people.

Pavilion Pools (unlimited time):

  • Three Priest Spring acidic mineral hot pools 39˚C- 42˚C and three cascading Rachel Spring alkaline mineral hot pools 38˚C- 40˚C.

  • Deep Rachel Spring alkaline stand-up pool to stretch out for light activity 38˚C

  • Rachel Spring alkaline mineral hot pool overlooking Lake Rotorua 40˚C

  • A choice of free storage tubs or $5 secure lockers for belongings and valuables.

  • The maximum capacity for the Pavilion Pools is 230 people.

Private Pool (30 minutes):

  • Nine Rachel Spring alkaline mineral hot pools.

  • Requires a minimum of 2 people to book.

  • Consecutive stay in Private Pool for more than 1 hour is not permitted unless with more than 30 minute rest halfway.

  • A skyview private pool can accommodate up to 6 adults at a time.

  • A lakeview private pool can accommodate up to 4 adults at a time.

  • There are 9 skyview private pools and 4 lakeview private pools available.

  • Please note that the Private Pools are available on a first arrive-first bathe basis, with a comfortable waiting lounge provided if a pool is not immediately available.

Family Pool (unlimited time):

  • Large freshwater chlorinated pool 33˚C with a toddlers section, deeper section and a small hydroslide.

  • Two Rachel Spring alkaline mineral hot pools 37˚C and 40˚C.

  • Family Pool closes at 11:00 pm. Last entry is 10:15 pm.

Assembling arrangement:
  • Address: Polynesian Spa, Lakeside Hinemoa St, Rotorua, New Zealand

  • Free parking with limited places is available.

  • Opening hours: 8:00 am - 11:00 pm. Last entry is 10:15 pm.

Dining arrangement:
  • The breakfast and high tea packages require a minimum of 2 people to book.

  • Breakfast is available from 8:30 am – 10:30 am. 

  • High tea is available from 9:30 am – 11:30 am and 1:30 pm – 4:00 pm.

  • Child ticket (for the Private Pools and the Family Pool): 5 - 11 years. 

  • Children under 8 years of age must be accompanied by a caregiver aged 16 or over at all times while at the Polynesian Spa.

  • Children under 12 years of age will not be admitted to the Polynesian Spa unless accompanied by a parent or guardian.

  • Infants aged 0 – 4 may enter the Private Pools for free (1 infant per adult).

  • Infants aged 0 – 1 may enter the Deluxe Lake Spa for free (1 infant per adult).

  • The minimum age for the Pavilion Pools is 12 years.

  • The Family Pool is not permitted to be booked unless with a child under 12 years.

  • Swimwear must be worn at all times while in the spa area. Streetwear or underwear is not allowed to be worn in the spa area. 

  • Adult swimsuits, swimming shorts and towels can be hired for $10, with a $5 refund once returned, or purchased at the Spa Essentials Shop.

  • Infants must wear swimming nappies.

  • Please note that bathing is on a first arrive-first bathe basis, with a comfortable waiting lounge provided if a pool is not immediately available.

  • We recommend you not to stay in hotter water for more than 15 minutes at a time. Prolonged immersion in the hotter pools may cause dehydration and fainting. 

  • When exiting the pool, take care and use the hand rails provided.

  • We recommend keeping jewellery and other valuables at home to avoid misplacing, losing or leaving them behind. We and Polynesian Spa accept no responsibility for any loss or damage of personal property. Please note that mineral water will tarnish silver jewellery and some gold. 

  • The following activities and items are not allowed in the spa area: Smoking; Alcohol; Glassware; Running, Jumping or Leaping.

  • Bookings for Deluxe Lake Spa, Deluxe Lake Spa (Earlybird Entry), Deluxe Lake Spa with Breakfast, Deluxe Lake Spa with High Tea, Pavilion Pools with Breakfast and Pavilion Pools with High Tea travelling before 31 December 2019 will receive a free gift of Sulphur Bath Salt or Volcanic Mud Scrub (subject to availability) worthy of $10 NZD.

How to Use
Booking information:
  • Upon booking this product, you will receive confirmation in the form of a tour voucher.
  • Please present the voucher on your mobile device on the day of the tour.
  • Your tour operator's contact details are included on the tour voucher.

Cancellation rules:
  • Full refunds will be issued for cancellation or revision made at least 6 days before use.
  • No cancellation or revision within 5 days before use.
  • If you do not show up at the required time, you will be considered to have forfeited your booking and will not be entitled to a refund.
  • Q:I'm pregnant, is a hot mineral soak or a therapy suitable for me?
    A:Hi there, thanks for your question. We recommend pregnant women are cautious when bathing in hot mineral water and only soak in the low temperature (33oC – 38oC) alkaline Rachel Spring hot pools, while ensuring a high intake of fluids and breaks in between. We do not recommend pregnant women bathe in the acidic Priest Spa hot pools. If you'd like to enjoy a therapy, the operator offers an Aromatherapy Associates Rose Pregnancy Massage or facial services. If you have any other questions, please send us an email at service@kootrip.com. Kind regards, Cynthia
  • Q:Hi for the family pool, are there any restriction on the number of people ? Thanks.
    A:Hi there, thank you for your question. There is no restriction on the number of people for the family pool. Please feel free to email us at service@kootrip.com if you have any other questions. Kind regards, Sandy

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